Shipping Information

Orders within Germany

• Orders placed by 3:30 p.m. will be shipped the same day. (Saturday until 9:00 a.m.)

• The shipping time is usually 1-2 working days.

• 90% of our deliveries reach you the next day.

Orders within Europe

• For deliveries within Europe the delivery time is 3-7 working days.

We always strive to deliver your order quickly and reliably. If you have any questions about your delivery, we will be happy to help you.

Do you offer shipping confirmation or tracking?

Yes, once your order has been dispatched we will send you an email
with the tracking number so that you can check the shipping status of your
You can track your order online.

Can I change the delivery location after the order has been shipped?

Please contact us as soon as possible if you have any changes
make changes to your order or cancel it. Depending on,
We can tell you how far the ordering process has progressed
may make changes or cancel the order.

Can I return purchased goods?

Yes, you can return purchased goods to us. Please note the cancellation form. Up to an order value of €100.00, the costs for return shipping must be borne by the buyer.

Where can I find my invoice?

This will be sent to you by email. If the email address is incorrect, please contact our support.

How can I contact you?

Please feel free to send us a message via chat box or email support@sfx-ecommerce.com

Ninebot (Changzhou) Tech Co., Ltd.

16,17/F, Blk. A, No.3 Bldg, Chuangyan Port, Changzhou Science & Education City, No.18, Changwu Mid Rd, Wujin Dist. Changzhou, Jiangsu, 213164 China

service@ninebot.com

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EU Responsible Person

SFX E-Commerce

Simon Festl

Schneidergasse 1, 93342 Saal, Germany

support@sfx-ecommerce.com